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Terms & Conditions

Terms and Conditions of Order

By placing an order with Printer Gateway Inc and/or via  you agree to be bound by the following terms and conditions.

Uploading files to our website ( constitutes a Purchase Order and payment commitment for the job you are specifying.

By registering online and by placing any orders thereafter you agree to accept all terms and conditions of this agreement and create a legal binding contract with Printer Gateway Inc for printing services, and will be responsible for payment in full as outlined in this agreement. If you do not agree to these Terms and Conditions, do not use any portion of this site.

Printing & Cutting

All products are "gang printed." Printer Gateway Inc. will reproduce colour from digital layouts as closely as possible, but cannot exactly match colour and density due to limitations in the printing process, as well as neighboring image ink requirements. We accept no responsibility for colour variations between submitted images and the actual artwork or product they represent.

ALL files must have a 1/8" bleed all around.

Critical type or images must be at least 1/4" from the edge of the trim. Printer Gateway Inc. is not responsible for type, art or images that are cut off if these guidelines are not followed. Furthermore, it is strongly suggested that you do not use a thin border around your order. This may cause an uneven frame around your product. If you desire to have a border, it should be at least 1/4" thick.


Our posted turnaround times begin ONLY after an order has been "received". Orders are considered "received" and are put into production ONLY when the following conditions have been met:

  1. An ORDER FORM has been completely filled out online or a signed purchase order has been received and an invoice has been generated by Printer Gateway.
  2. Payment information has been received.
  3. All files have been correctly submitted and deemed press ready by our prepress department.
  4. If applicable, the customer has approved the online proof and has given the go ahead to proceed with production.

Please note that our cutoff is 12pm EST. Production will begin the following day for orders received after this time. Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure.

We will always do everything in our power to make sure that any production problems do not delay your job. However, please note that ALL production and delivery times ARE NOT CONTRACTUAL and no turnaround time can be guaranteed. No verbal or written correspondence by anyone at Printer Gateway Inc. can change that. Please try to plan date sensitive materials in a timely manner.

PDF Proofs

Files are checked on a first come first served basis. If a PDF proof is requested it can take up to  24 hours before your files are checked due to the large volume of orders we receive.

If your files are set up correctly you will receive an e-mail with a link to your on-line proofs. PDF proofs are meant to check for layout only and not meant to check colours.


Colour Matching and Proofs

Customer supplied proofs or samples are not acceptable as they are not calibrated to our presses. Jobs without proofs will be printed following generally recognized industry standards.

Because of differences in equipment, processing, proofing substrates, paper, inks, pigments, and other conditions and production pressroom operations, a reasonable variation in colour is deemed acceptable.

Please note that your monitor's calibration affects what you see on your screen. The colours on the printed materials will differ from what you see on your screen.

Please keep in mind that while we will try our best to match proofs, Printer Gateway Inc. DOES NOT GUARANTEE COLOUR MATCHING.


In the unlikely event that an error has occurred during the production of a particular job, Printer Gateway Inc. must be promptly notified of the problem.

Claims for defects, damages and/or shortages must be made by the customer in writing by email or registered mail within a period of fifteen (15) business days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission the customer is in full compliance with the terms, conditions and specifications outlined herein. In the event of an error in printing, Printer Gateway Inc. will make a determination, whether the defect is of such nature as to qualify for a discount or re-print.

Our liability is  limited to reprinting of any defective order and in no case will include special or consequential charges, including expenses, rush shipping or profits lost due to damages. This guarantee applies only to defects in workmanship or materials. It does not cover defects in the files submitted for printing. Over runs and under runs are not to exceed 10% of the order.


Unless otherwise specified (in writing at the time the order was placed), we reserve the right to use any item produced by us for print or display promotion.


We accept Visa, MasterCard and Amex. Payment is due upon order submission unless the customer’s account has been pre-approved for other arrangements.


Once an order has been received and has entered the production cycle, refunds are not allowed.


Working mechanical art, type, negatives, positives, digital files, flats, plates and other items when supplied by the printer, shall remain his exclusive property unless otherwise agreed in writing. You certify that you own the rights to use the image(s) being reproduced on your materials. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Customer's Property

The printer will maintain fire, extended coverage, vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the customer while such property is in the printer's possession: printer's liability for such property shall not exceed the amount recoverable from such insurance. Customer's property of extraordinary value shall be insured through mutual agreement.


All orders placed and paid for in Ontario is subject to 13% HST.

USA orders are tax-exempt. Materials printed in Canada ship duty free to the USA under the NAFTA agreement.

Shipping & Handling

Delays, damage or loss of packages during shipping are the sole responsibility of the carrier providing shipping services.

Printer Gateway Inc. will not be held responsible for any delays, damage or loss of packages caused during shipping.

Printer Gateway Inc. will not be liable for any claims of loss of business or damages due to shipping delays or damage.

Each carrier has limited damage liabilities normally at a maximum claim of $100 per shipment. All orders are only shipped once payment has been received.

Shipping Estimates displayed on the checkout page are not guaranteed, and are for estimation purposes only. While we make our best effort to ensure these estimates are accurate, sometimes the actual shipping price may be more or less than the estimated price on the checkout page. The automatic invoice you receive by email just after order confirmation also contains the same shipping estimate. The actual shipping price will be calculated after the order and will be charged to your account.


The customer shall indemnify and hold harmless Printer Gateway from any and all loss, cost, expense, and damages (including court costs and reasonable attorney fees) on account of any and all matter of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that the said printing violates any copyrights or any proprietary right of any person, or that it contains any matter that is libelous or obscene or scandalous, or invades any person's right to privacy or other personal rights, except to the extent that the printer contributed to the matter. The customer agrees, at the customer's own expense, to promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.

Orders for pick-up

It is agreed that all orders that remain in our facility for greater than 3 weeks will be shipped to the client, at their expense. All balances and reasonable shipping and handling costs will be applied to the credit card on file. It is also agreed that there will be no refunds or exchanges for all said products, regardless of circumstances and an uploaded file is considered a purchase order and is non-reversible.

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