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Artwork/File Orientation is only relevant for two side jobs or multiple pages of artwork. Please ensure that your artwork is submitted ‘press ready’ and that the orientation is correct to deliver the finished product you are looking for. Careful attention should be made to ensure the product is press ready with proper orientation, as our workflow does not allow for changing this once a file has been uploaded. The following guideline will assist you to visually understand what proper file orientation needs to look like.

 

Preparing Files for Print

General Artwork Preparation Guidelines

  1. Download our template/guide to ensure proper placement of images and text.

  2. Each order submitted including multiple paged projects MUST be submitted as a single PDF file. Please ensure that all pages have the proper orientation to ensure proper back up. They must also have bleed and make sure each page are all the same size.

  3. It is always a best practice to try to avoid using borders in your design. If a border is too close to the trim, the trim may be slightly off-center. Even a hairline difference can cause your design to look off centered.

  4. File must consist of a 1/16" bleed (books and magazines will require an 1/8”). All of the relevent graphics and text must be within the safety margin unless you intend to have part of it cut off(this is sometimes the desired effect, so please make sure it is done the way you would like it printed)

  5. Ensure that your PDF process colour (CMYK) and saved in high resolution. As a rule it is suggested all files should be saved at 300 DPI. Spot Colours and coating will need to be set up as such within the chosen layers. Additional charges will apply if applicable.

  6. We recommend that all black type should have the following values: C0, M0, Y0, K100.

  7. Make sure all of your fonts are properly embed or outline when saving your file as a PDF.

  8. In order to achieve the best colour results, it is important for you to supply your artwork as CMYK files. If your artwork is submitted as RGB, it will be converted to CMYK and may not match the colours you are expecting. Please note that all offset printed work is printed in CMYK or PMS and can not be produced in RGB unless converted. This is an automated process for us and we suggest if you are designing your files, you should also consider designing in CMYK mode instead of RGB.

See our FAQ page for more details.

Large Format Guidelines

  1. Although bleed is not required for large format projects, often it is preferred. When saving your artwork if you wish to have bleed, please add 1/8” to your canvas size.

  2. Please compress your file using a ZIP file compressor to reduce the file size and speed up the uploading process when submitting your orders.

Coated 1 Side (C1S) Guidelines

  1. Please follow the general artwork guidelines and…

  2. Be sure that the first page of your PDF file is the side that you want to be on the coated side of the card. Please keep in mind that the second page of your PDF will always be printed on the uncoated side.

Envelopes Guidelines

  1. Please use crop marks to help us align your logo placement. In the absence of crop marks, printing will be 3/8” from the top based on general industry standards for envelopes.

  2. All text must be within the safe margin. Envelope artwork cannot have bleed unless they have been custom quoted by our estimating department and if this is the case, the must be submitted as a custom upload order.

  3. Please make sure that you do not have creative or text 1/8” from any of the edges.

Numbered Tickets Guidelines

  1. In order to make sure your ticket order is numbered correctly, ensure that you include the following files:

    1. Your PDF file of your artwork (with no numbering in the artwork)

    2. Also include an excel or csv file containing list of numbers you will need printed on your tickets.

    3. Please make a mock up version of your artwork showing where and how you need the numbers placed. Please make sure this file is clearly labeled as a mocked up sample.

Variable Printing Guidelines

  1. In order to make sure your variable printing order is produced correctly, please ensure that you include the following files:

    1. Your PDF file of your artwork (without any variable text in it).

    2. Also include an excel or csv file containing list of variable data you need printed on your order.

    3. Please make a mock up version of your artwork showing where and how you need the variable data placed. Please make sure this file is clearly labeled as a mocked up sample.
       

If you would like a set up guide or template for your order, please email prepress@printergateway.com and we will send you one.  Within the next two weeks we will be populating the largest selection of templates available.  Thanks again for working with Printer Gateway Inc.

 

Turnaround is always an important factor to consider when placing an order. Fortunately, we have established a reputation for having the industry's fastest printing service. In fact, we are the only trade print provider to offer Same Day service as a regular service option for offset, digital and wide format printing. We have consistently operated 24 hours every day. That is equal to 3 x 8 hour shifts per day and we do this 7 days per week. That is the same as 4 x 40hr shifts per week. In short, we do in one day what most printer are able to do in three. At Printer Gateway we realize that time is critical and our job is to make you look amazing to your customers. With that in mind, we have organized our workflow to support various turnaround times/production service levels designed to help you present time-driven options for your clients in order to meet their needs. Take advantage of the turnaround time choices we make available so you can meet every deadline with confidence.


There are other turnaround times available within our website. However they follow the same logic as the chart above. Please use this as a guide and manage your clients' expectations accordingly. Please note these times are based on receiving press ready files. Any errors or corrections may lead to a longer than desired production process as it adds additional processing time.

 

Selecting additional options when ordering from our store may add additional turn around times to your submitted jobs. You will get an email within a few minutes of submitting a job that helps confirm the turn around time after the job has been submitted. This will almost always include the addition time based on the extra finishing options selected.

 

Turnaround times are normally calculated online based on store-based orders. Any custom uploads/orders may not have this amount of detail as projects will vary. In most cases, your live status link will still provide an estimated finish date and you will still receive a notice in real time once your order has been completed.

Orders that will be picked up: Please allow a business hour or two after the turnaround to prepare packages for pickup. Although they should be ready, you should always wait until you get an email notification that the job is ready. This notification is sent our by our system in real time the moment your job is boxed.

If our prepress department has approved your order(s) and payment have been processed by 3pm EST, your turnaround time will begin the next business day.

When choosing a custom stock, you can experience delays beyond our control as we can not start the job until we have stock on the floor. Please take custom stock requests into consideration when ordering time-sensitive jobs. One useful best practice is to add ‘or an equivalent stock’. This often gives us additional paper options that may speed up the production process.

 

Holidays and times like Christmas and New Years can impact turn around times. Having said this, we have been open and in full production each year and are able to do what other companies cannot during this periods. Be sure to subscribe to our newsletter to get important notices as well as our monthly emailed specials.

 

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